Sahaib Singh

♦ Delivered high impact improvements across product, support and internal tooling within the first months, lifting customer experience for global maritime clients.

♦ Built NAVTOR's first AI based support assistant using Microsoft Copilot Studio with automated ticket triage, root cause analysis and context gathering wired into internal APIs and documentation.

♦ Defined structured workflows and technical articulation standards that improved how support, product and engineering collaborate on the Digital Logbooks product.

♦ Analysed logs, vessel behaviour and recurring issue patterns to convert noisy incidents into clear, actionable problem statements for engineering.

♦ Created internal utilities and debugging helpers that reduced dependency on senior developers and improved consistency of L2 and L3 resolutions.

♦ Designed the information architecture for the Digital Logbook SharePoint space including navigation, templates and knowledge flows to enable scalable onboarding.

♦ Led technical product support and prioritisation for more than two hundred freight forwarders across global accounts.

♦ Built dashboards and monitoring tools that gave clearer visibility into product behaviour and improved decision speed for stakeholders.

♦ Translated complex operational issues into clean technical requirements that enabled faster engineering turnaround and safer releases.

♦ Developed AI driven automation including a CrewAI powered L3 investigation workflow that significantly reduced manual analysis effort.

♦ Standardised workflows, documentation and runbooks that cut onboarding time and aligned support, product and engineering around the same playbook.

♦ Drove continuous support improvement initiatives that raised customer satisfaction and strengthened long term relationships.

♦ Designed and shipped data intensive products including Portsindex and Polirizer with a focus on clean UX, reliable pipelines and automation.

♦ Built real time event processing flows using AWS Kinesis and Lambda for high volume analytics workloads.

♦ Created BI dashboards and reporting systems using Power BI, AWS and GCP for clients needing decision support and operational visibility.

♦ Owned a hybrid role across product, operations, customer success and business development for enterprise mobility clients.

♦ Helped design and launch Commutec Pro, an operations platform that automated fleet workflows and improved client efficiency.

♦ Managed enterprise accounts worth more than half a million USD including requirements, onboarding, support and ongoing growth.

♦ Contributed to the work that led to industry recognition from NASSCOM and Shell for innovation in mobility.

♦ Built a strong foundation in core computer science concepts while studying in parallel with full time work.

♦ Strengthened problem solving, programming and system thinking through coursework and self driven projects.

♦ Completed higher secondary education in science and commerce with a focus on analytical subjects.

♦ Completed schooling with early exposure to computers, teamwork and communication.